Please read these terms before using PrimeSwap. By selecting "Accept" or by creating an order, you agree to them.
1. About PrimeSwap
PrimeSwap is a cryptocurrency swap interface. We do not maintain user accounts, balances, or wallets for users. Swaps are executed through third-party providers and liquidity sources ("Providers"). PrimeSwap does not control the Providers' systems, decisions, or timelines.
2. No Account, No ID Needed
PrimeSwap does not require sign-up, email, password, or identity verification, and does not ask for personal information to create a swap. We will never ask for your private keys or seed phrase.
This is not a promise that a swap cannot be reviewed, delayed, held, or declined. See Section 9 (Compliance Holds and Legal Requests).
3. Who Can Use PrimeSwap
You must be at least 18 years old and not located in, or a resident of, a restricted or sanctioned jurisdiction. You must not use PrimeSwap for illegal, fraudulent, or sanctioned activity, or to move funds obtained through theft, fraud, hacking, or other unlawful means. You confirm that you are the lawful owner of, or are authorized to send, the funds you submit.
4. Fees and Quotes
Our standard fee is 0.3%. Network costs and Provider fees may also apply and will be shown in your quote before you confirm. By proceeding with an order, you confirm that you have reviewed and agreed to the quote and fees shown. Rates may change between quote and execution as described in the quote.
5. Crypto Risks
Crypto transactions can be affected by price swings, network congestion or delays, failed transactions, smart contract bugs, low liquidity, Provider outages, chain reorganizations, and regulatory or legal action. By using PrimeSwap, you accept these risks.
6. Third-Party Providers and Delays
PrimeSwap relies on Providers to execute swaps. If a swap fails, is delayed, is held, or completes incorrectly because of a technical issue, network problem, or any action or decision of a Provider, we must wait for the Provider to respond and resolve the matter before we can provide an update or take action.
The time this takes is outside our control and depends on the Provider and the blockchain network involved. We cannot guarantee any timeline, update schedule, or outcome. We are not liable for delays, losses, or decisions caused by a Provider.
7. Refunds
If an order cannot be completed because of a technical failure or an unfillable quote, we will, where possible, return the deposit to the refund address provided for the order, less applicable network fees and Provider costs.
Refunds depend on Provider cooperation and on the blockchain network. No refund or completion is guaranteed where the order is subject to a hold, freeze, or legal request under Section 9. In that case, Section 9 applies instead of this Section.
8. Wrong Coin, Wrong Network, Wrong Address, or Missing Memo
If you send the wrong token, use the wrong network, send an unsupported asset, omit a required memo or tag, send an amount outside the permitted range, or send to the wrong address, your deposit may be permanently lost. Please double-check the coin, network, amount, and address before sending. Blockchain transactions are irreversible.
Recovery assistance. At our sole discretion, and with no obligation or guarantee of recovery, PrimeSwap will open a recovery ticket only for deposits with a value of at least $300 USD at the time of deposit (as determined by us using reasonable market rates). Deposits below this value are not eligible for recovery assistance. Where recovery is attempted, it may be subject to a service fee, network costs, Provider cooperation, and technical feasibility, and may take a significant amount of time. Opening a ticket does not guarantee that funds will be recovered.
9. Compliance Holds and Legal Requests
Although PrimeSwap does not require accounts or identity verification, PrimeSwap and its Providers may, at any time and at their sole discretion or as required by law, delay, hold, freeze, reroute, return, retain, or decline to process any transaction that we or they reasonably believe:
may be connected to theft, fraud, hacking, scams, sanctions evasion, money laundering, or other unlawful activity;
is the subject of a request, order, or inquiry from law enforcement, a court, a regulator, or a blockchain investigation or compliance entity; or
is flagged by a Provider's risk, compliance, or security systems.
A transaction that passed automated risk screening at the time of deposit may still be held or reviewed later, because risk databases may not reflect recent incidents.
Where a hold is in place:
Funds may be released, returned, or retained only as directed by the relevant Provider or authority.
Completion or refunds may be unavailable until the matter is resolved.
We may be legally restricted from explaining the details of a hold.
We cannot guarantee any timeline or outcome.
PrimeSwap does not use holds to demand personal information or payment from users. We cooperate with legitimate legal process and with Providers' compliance requirements.
10. Prohibited Use and Sanctions
You may not use PrimeSwap to launder funds, to process proceeds of crime, to evade sanctions, to interfere with the service, or to abuse the service through automated attacks or deliberate misuse. You may not use PrimeSwap if you or the addresses you use are subject to sanctions. Our Providers may screen addresses and transactions against sanctions lists and risk databases, and PrimeSwap may block regions where the service is not permitted. We may refuse service to anyone at any time.
11. Privacy and Data
We do not ask users for names, emails, or identity documents to create a swap. To operate the service, we and our Providers process the information needed to complete an order, such as the deposit and receiving addresses, amounts, transaction hashes, order IDs, and any details you choose to give support. Standard technical and security logs, such as server or network logs that may include IP addresses or device information, may be retained as reasonably necessary to operate, secure, and troubleshoot the service and to comply with legal obligations. We may share order information with Providers and with law enforcement or regulators when required by law or to prevent fraud or abuse. Blockchain transactions are public by nature and cannot be made private by us.
12. Liability
PrimeSwap is provided "as is" and "as available," without warranties of any kind, express or implied, including uninterrupted service, availability, or fitness for a particular purpose.
To the maximum extent permitted by law, PrimeSwap and its operators are not responsible for losses or damages caused by: user mistakes; wrong addresses, networks, or assets; market changes; blockchain or network issues; Provider actions, delays, holds, or insolvency; compliance or legal action by any Provider or authority; or events outside our reasonable control.
To the maximum extent permitted by law, our total liability for any claim relating to an order will not exceed the fee we received for that order. Nothing in these terms limits liability that cannot be limited under applicable law.
13. No Financial Advice
Prices, rates, and information shown on PrimeSwap are for general information only. None of it is financial, investment, legal, or tax advice. You are responsible for your own tax and reporting obligations.
14. Complaints and Disputes
Contact support first at t.me/primeswapsupport and give your order ID and relevant transaction details. We will make reasonable efforts to respond, but response times may depend on Providers (see Section 6).
These terms are governed by the laws of the jurisdiction in which PrimeSwap's operator is established, without regard to conflict-of-law rules. If a dispute is not resolved through support, you agree to try to resolve it informally with us in good faith for at least 30 days before starting any formal proceeding. Any formal proceeding must be brought in the competent courts of that jurisdiction, and only on an individual basis, not as a class, collective, or representative action, to the extent permitted by law.
15. Changes and Version Control
We may update these terms from time to time. Each order is governed by the version of these terms in effect when the order was created. Updates apply only to orders created after the updated version's effective date. The version number and effective date at the top of this document always reflect the latest version. Previous versions are archived with their effective dates and are available on request through support. If you keep using the service after an update, you accept the updated terms for future orders.
16. Severability and Entire Agreement
If any part of these terms is found unenforceable, the rest remains in effect. These terms are the entire agreement between you and PrimeSwap regarding use of the service.
17. Support
Need help? Reach us at t.me/primeswapsupport.
By selecting "Accept," you confirm that you have read and agree to these terms.
